Safe & Responsible Play

Responsible Gaming at db67 —
Your Wellbeing Comes First

db67 is committed to providing Bangladesh's players with a safe, fair, and transparent gaming environment. Our Responsible Gaming framework gives you practical tools to stay in control — from deposit limits and session timers to full self-exclusion. Gaming should always be a form of entertainment, never a source of harm.

21+ Players Only
Self-Exclusion Available
Session Time Limits
24/7 Support in English
Deposit Limit Controls
Important Notice — Please Read Before Playing

Gambling is intended for adults aged 21 years and above only. It carries inherent financial risk and should never be considered a source of income or a way to recover financial losses. If you or someone you know is experiencing difficulties related to gambling, please use the tools and support resources described on this page or contact db67 support immediately at [email protected].

Strictly 21+ — Underage Gaming is Prohibited on db67

db67 performs mandatory age and identity verification (KYC) on all accounts before any withdrawal is processed. Any account found to belong to a person under the age of 21 will be immediately suspended, all winnings voided, and deposited funds returned in accordance with our underage account procedure.

Our Commitment

What Responsible Gaming Means at db67

At db67, responsible gaming is not a regulatory checkbox — it is a core operating principle that shapes how we build and manage every aspect of the platform for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar. We believe that the best gaming experience is one that remains enjoyable, controlled, and free from harm.

Gambling, by its nature, involves an element of chance and financial risk. The db67 platform is designed to make that risk transparent and manageable. Every player has access to a suite of free, easy-to-activate tools that allow them to set boundaries on their own activity — before those boundaries become necessary rather than after. We encourage all players to engage with these tools proactively, not reactively.

Problem gambling can affect anyone, regardless of experience level, income, or background. The warning signs are not always obvious, and the progression from recreational play to harmful behaviour can be gradual. db67's responsible gaming system is designed to detect patterns of concerning behaviour and, where appropriate, prompt players to review their limits or seek support.

Our 24/7 customer support team — fluent in English — is trained to handle responsible gaming conversations with sensitivity and without judgement. Whether you want to set a deposit limit, take a cooling-off break, or permanently close your account, our team will assist you promptly and without delay.

db67 also does not direct marketing communications toward players who have activated responsible gaming tools, are in a cooling-off period, or have self-excluded. If you have opted into responsible gaming restrictions, you will not receive promotional emails, bonus offers, or re-engagement messages during that period.

Self-Assessment
Ask Yourself These Questions Honestly
Q

Do you spend more money on gambling than you originally planned or can comfortably afford to lose?

Q

Have you ever chased losses — continuing to play in order to win back money you have already lost?

Q

Does gambling interfere with your work, studies, family responsibilities, or personal relationships?

Q

Have you ever concealed the extent of your gambling activity from family members or close friends?

Q

Do you feel anxious, irritable, or restless when you try to reduce or stop gambling?

Q

Have you borrowed money, sold possessions, or used savings in order to fund gambling activity?

If you answered yes to two or more of the above questions, we strongly encourage you to activate db67's self-exclusion tool or contact our support team for confidential guidance.

Player Protection Tools

Six Tools db67 Provides to Keep You in Control

Every tool listed below is free, immediately effective, and accessible to all registered db67 players in Bangladesh at any time through Account Settings or by contacting support.

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your db67 account. Once a limit is active, it takes effect immediately. Increasing an existing limit requires a mandatory 24-hour cooling period before it comes into force, giving you time to reconsider.

Session Time Limits

Configure a maximum session duration so that db67 automatically logs you out after a set period of play — whether 30 minutes, 1 hour, 2 hours, or a custom interval of your choosing. A gentle reminder notification is sent five minutes before your session limit is reached.

Reality Checks

Enable periodic in-session pop-up notifications that display your current session duration, total amount wagered, and net win or loss position for the session. Reality checks are an evidence-based tool that interrupts the flow of play and encourages conscious decision-making.

Cooling-Off Period

Take a temporary break from gambling without permanently closing your account. Cooling-off periods are available in durations of 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period your account login is suspended and no promotional communications will be sent to you.

Self-Exclusion

Permanently or long-term exclude yourself from the db67 platform. Self-exclusion periods are available from 6 months up to 5 years, or as a permanent lifetime exclusion. Once activated, self-exclusion cannot be reversed until the minimum period has elapsed and a formal review process is completed.

Loss Limits

In addition to deposit limits, db67 allows you to set a maximum net loss threshold for a defined period. Once your net losses reach the configured limit, your account will be restricted from further wagering until the limit period resets or you contact support to review your settings.

Step-by-Step Guide

How to Activate Responsible Gaming Tools on db67

All responsible gaming tools can be self-activated in under two minutes through your Account Settings panel. If you prefer, our support team can activate any tool on your behalf instantly via live chat.

1
Log In to Your db67 Account

Visit db67.io and log in with your registered username and password. Ensure you are on a secure, private connection before accessing account settings.

2
Navigate to Account Settings

Click your profile icon in the top-right corner of the dashboard and select "Account Settings" from the dropdown menu.

3
Select "Responsible Gaming"

Inside Account Settings, locate the "Responsible Gaming" tab. All available tools — deposit limits, session limits, reality checks, cooling-off, loss limits, and self-exclusion — are listed here.

4
Configure Your Preferred Tool

Select the tool you wish to activate, enter your desired limit or period, and confirm. Restrictions take effect immediately. Deposit and loss limit increases require a mandatory 24-hour delay.

5
Receive Confirmation

A confirmation notification will be sent to your registered email address (BST, UTC+6) confirming the tool that has been activated, the parameters set, and the effective date. Keep this for your records.

6
Contact Support if You Need Help

If at any point you need assistance activating a tool, wish to escalate to full self-exclusion, or want to speak with someone about your gaming behaviour, contact our support team via live chat or at [email protected]. Response time is under 5 minutes via live chat.

Limit Reference

Available Limit Ranges

The table below summarises the minimum and maximum values available for each configurable responsible gaming tool on the db67 platform.

Tool Period / Duration Range Effective
Deposit Limit Daily ৳500 – ৳50,000 Immediate
Deposit Limit Weekly ৳1,000 – ৳200,000 Immediate
Deposit Limit Monthly ৳5,000 – ৳500,000 Immediate
Loss Limit Daily / Weekly / Monthly ৳500 – ৳100,000 Immediate
Session Limit Per session 30 min – 8 hours Immediate
Reality Check Interval 15 min – 2 hours Immediate
Cooling-Off Break period 24 hrs – 90 days Immediate
Self-Exclusion Exclusion period 6 months – Lifetime Immediate

Reducing vs. Increasing Limits: Reducing any limit (e.g., lowering your daily deposit cap from ৳10,000 to ৳5,000) takes effect immediately with no waiting period. Increasing a limit (e.g., raising your daily deposit cap) is subject to a mandatory 24-hour cooling period before the higher limit becomes active. This asymmetry is intentional — it gives you time to reflect before accessing greater spending capacity.

Need Immediate Support?

Our responsible gaming support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, and all public holidays. If you are concerned about your gambling behaviour, do not wait. Reach out now.

[email protected]

Live chat response: under 5 minutes  |  Email response: 2–6 hours (BST, UTC+6)

Platform Policies

How db67 Protects Players at the Platform Level

Beyond the tools available to individual players, db67 operates a series of platform-wide responsible gaming policies that protect all players regardless of whether they have activated personal limit settings.

Mandatory Age Verification

Every db67 player is required to pass a full KYC identity and age verification process before withdrawals are approved. Players who cannot verify that they are aged 21 or above will have their accounts suspended and funds returned. No exceptions are made.

Responsible Marketing Standards

db67 does not send promotional materials to players who are in a cooling-off period, under active self-exclusion, or who have opted out of marketing. Our promotions never target players who have recently made large losses or who show signs of problem gambling behaviour in their account data.

Behavioural Pattern Monitoring

db67's platform monitors account activity for indicators of problem gambling — including extended session lengths, rapid deposit sequences, unusually high loss rates, and erratic betting patterns. Where such indicators are detected, our team may proactively reach out to offer responsible gaming guidance.

Secure Account Controls

All responsible gaming settings are protected by account-level authentication. No third party can modify your deposit limits, session limits, or self-exclusion status without your verified consent. This protects players from having their responsible gaming settings altered without their knowledge.

No Credit Gambling

db67 does not extend credit to players. All deposits must be funded from the player's own personal payment methods — bKash, Nagad, Rocket, Upay, or supported bank accounts. Players cannot borrow money from db67 to fund their gaming activity under any circumstances.

Staff Training Programme

All db67 customer support staff undergo mandatory responsible gaming awareness training before handling player accounts. This ensures that every team member can identify warning signs, handle sensitive conversations with appropriate care, and escalate cases to specialist support where needed.

Play Responsibly with db67

Enjoy db67 Games — on Your Own Terms

db67 offers hundreds of certified casino games, live cricket betting markets, and premium slots — all within a responsible gaming framework designed to keep you in control. Set your limits, play within them, and enjoy the experience.

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